Domestic, Family and Sexual Violence Support

At Pineapple Net, we understand that access to your phone and internet service can be especially important if you’re in a difficult or unsafe situation at home.

If you or someone you know is experiencing domestic, family, or sexual violence and needs help with your Pineapple Net service, please contact our customer service team:

Phone: 1300 857 501

Email: accounts@pineapple.net.au

Let us know if you need support. Our Domestic, Family and Sexual Violence Support Statement provides information on how we can assist if you or someone you know is affected by domestic or family violence. We will handle your enquiry with sensitivity and care, and we will not require you to involve anyone else you don’t want to. For more information on financial hardship assistance, please refer to our Financial Hardship Policy or call us on 1300 857 501.

For immediate danger, always call 000.

These organisations may also be able to help you: